Terms and privacy

Customer terms

Who we are

Wedding Photo Templates is provided by QVXX LTD, registered in England and Wales, company number 16612070. Our registered office and correspondence address is Flat 3 Misterton Court, Westbridge Road, London, England, SW11 3NL. In these terms, "we" means QVXX LTD and "you" means the person or business placing the order.

Contact us at support@weddingtemplates.qvxx.ai. Please include your order reference if you have one. Never email payment-card details or your private download link.

What you buy

You buy digital artwork for one named event. The full collection includes all its advertised layouts. The single-layout option includes only the layout selected at checkout. Both include that artwork personalised with your approved names and date, plus the source files and guides described on the product page. No physical prints, printer, camera, booth software, hosting service or subscription is included.

The pack provides PNG artwork, supplementary SVG and PSD sources, fonts and their licence notices, and manual setup information. It is not a native booth template or a verified one-click import. PSD text editing is beta and has not been certified in third-party applications. There is no Canva template link. References to software names identify setup guidance, not endorsement or a partnership.

For practical file and software guidance, see Setup & help.

Names and date are the available personalisation fields. Artwork, colours, fonts and layout geometry are fixed. Custom design work, logos, revisions to the artwork and additional layouts are not included unless we expressly agree otherwise before purchase. Static Story and Reel artwork is not video.

Before paying

Check your spelling, date and preview. Check that your operator can load PNG artwork and configure the supplied canvas sizes, photo positions and capture order. Some layouts need more captures than others. Check your software and printer before relying on the files for a paid event. A test print is needed to check bleed, overscan, cropping, colour and cutter settings. Physical print output has not been independently verified.

Preview watermarks are removed from the delivered files. Grey openings and sample photographs show where your booth photos will appear. Sample people and event details are illustrative, not customer endorsements. Sample photographs are not included in your purchased template files.

If you order for someone else, you must have authority to use and provide their event details. You must be at least 18 or have an authorised adult place the order. Business purchasers must be authorised to commit their business.

Price, payment and order acceptance

One design with all 21 layouts costs £9.99 GBP, US$9.99, C$14.99 or A$14.99. The optional single-layout offer costs 2.99 in your selected currency. You can change currency before checkout; Stripe charges the price and currency shown. QVXX LTD is not VAT registered and does not charge VAT or issue a VAT invoice. Payment is taken once through Stripe. No subscription is created. Your bank may apply its own currency-conversion or other charges. We do not store your full card number or card security code.

A paid single-layout order can be upgraded to the same collection for the same event through its private order page while order access remains available. Your qualifying first payment is credited in full. For example, a new £2.99 order can be upgraded for £7 more, making £9.99 in total. The credit is applied once, is not cash, cannot be combined across orders, and cannot be used against another collection or event. Refunded or disputed payments do not qualify. You keep the original layout download. An upgrade requires a separate payment confirmation and is never charged automatically.

After a qualifying full collection purchase, including a completed single-to-collection upgrade, the order page may offer all 11 current designs. For new orders the bundle total, including your first purchase, is £14.99 GBP, US$14.99, C$19.99 or A$19.99: an additional 5.00 in the same currency. Any bought-separately comparison adds up the individual collection prices; it is not a previous bundle price. This purchase uses the same approved names and date for the same event. Each design is delivered as a separate ZIP with all 21 layouts. It does not include future designs, new events, a lifetime licence for other events or permanent online storage. The qualifying collection credit is applied once, is not cash and cannot be combined across orders. Refunded or disputed payments do not qualify. No upgrade is charged automatically. Existing orders retain their original payment amounts and upgrade pricing; check your private order page for your exact amount.

Your order is accepted when payment is confirmed and we confirm the order. If we cannot supply the promised pack, we will tell you and refund the affected order. An obvious pricing or technical error does not entitle us to charge you more without your agreement. If we cannot honour the order at the agreed price, you may cancel for a refund.

Delivery and keeping your files

Preparation begins after payment confirmation. It is asynchronous and usually takes several minutes, but we do not promise an instant download or a particular preparation time. You can check the order page and we email a private download link when the pack is ready. Contact support if your order fails or is not delivered within a reasonable time. We will investigate and supply the files or provide the refund you are entitled to.

The download link currently lasts seven days after the pack is prepared. The order-access token lasts 30 days after the order is created. The order page or delivery email shows the relevant expiry. Save a local copy promptly. These access limits do not shorten your purchased event licence. If you miss the link, contact us. Recovery depends on whether the files are still retained, and we do not promise permanent online storage.

Changes, problems and responsibility

Tell us promptly about a wrong, missing or damaged file. We will compare the delivered files with the agreed order. Your approval of spelling does not remove your rights if we deliver something different or the digital content is faulty. Changes to information you approved may require a new render or purchase, which we will explain before charging.

We are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or anything that cannot lawfully be excluded. Your mandatory rights concerning digital content, including repair, replacement, price reduction and qualifying damage to your device or other digital content, remain intact.

For business purchases only, to the extent lawful and reasonable, we exclude indirect or consequential loss and lost profit, business, revenue or goodwill. Our total contractual liability for that business order is limited to its purchase price, except for the non-excludable matters above. This business limitation does not apply to a consumer's mandatory remedies.

We are not responsible for your independent software subscriptions, unauthorised edits, or a printer or booth setup outside our control. This does not excuse faults in the digital content we supplied or inaccurate product descriptions. If an event outside our reasonable control delays delivery, we will explain the impact and reasonable next steps. It does not remove your refund or cancellation rights.

Fair use and disputes

Do not resell source files, bypass payment or access controls, share private download credentials publicly, or use the service unlawfully. We may restrict misuse proportionately and explain the reason where lawful. We will not withdraw a properly purchased licence simply because we later change these terms.

The terms accepted for an order govern that order. Later website changes apply to later purchases, unless a change is required by law. Contact support first with complaints so we can try to resolve them. These terms use the law of England and Wales. Consumers retain mandatory protections and access to courts in their home jurisdiction where the law provides them. We do not require consumers to use private arbitration or give up legal claims. If a clause is unenforceable, the remaining terms continue as far as lawful.

Your event licence

Once paid, you receive a non-exclusive licence to use the purchased design, or the 11 included designs in an all-designs purchase, for the single event identified by your approved names and date. You may use the artwork personally or commercially as part of your photo-booth or photography service for that event.

• Make unlimited prints and finished guest or client images for that event, including later reprints.
• Use the included static layouts for that event's booth, welcome screens and finished social images.
• Keep copies of your delivered pack and completed event output. Download-link expiry does not end this permission.
• Share final flattened photos with the couple and guests. If you bought on their behalf, the finished outputs may be given to them.

You may not resell, sublicense, give away or publish the reusable source templates or artwork, add them to a template library, distribute them to other operators, or re-personalise this purchase for another event. A new event needs a new event licence. Arranging help from your own staff to fulfil this same event is allowed if they protect the source files and follow these terms.

You retain rights in your names, information and photographs. We use the event details only as needed to preview, produce, deliver and support the order, subject to the privacy notice. Buying a pack does not transfer ownership of our design files or grant exclusivity. Some artwork was developed with AI-assisted tools. We do not claim exclusive rights in elements for which copyright does not exist.

Bundled fonts and any separately licensed components remain subject to their accompanying licences. Those licences govern the component itself. Our restrictions on redistributing a complete template do not remove permissions a font's open-source licence independently gives you.

Cancellations and refunds

Digital does not mean "no refunds". Personalisation does not remove your rights when content is faulty, not as described or not delivered.

For UK consumers buying remotely, the usual cancellation period for digital content is 14 days from the day after the contract is made. The right can end when supply begins only where the legally required express consent, acknowledgement of the loss of the cancellation right and contract confirmation have been provided. Simply approving your names or ticking a general terms box is not that consent.

The current checkout does not take a separate cancellation waiver. We therefore do not rely on a waiver to refuse an otherwise valid cancellation. Contact us within the applicable period to cancel. We will not describe a personalised download as automatically exempt because bespoke physical goods can be exempt.

If files are faulty or do not match the description, contact us with your order reference and a description or screenshot of the issue. Where required, we will repair or replace them within a reasonable time and without significant inconvenience. If that is impossible or does not resolve the fault within the required conditions, you may be entitled to a price reduction, potentially the full price. Refunds required by law go back to the original payment method, without a refund administration fee, within the applicable statutory deadline. For a valid cancellation this is normally within 14 days of being informed.

If you cancel and receive a full refund, stop using and delete the refunded files except where the law permits retention. If only part of the price is reduced for a fault, we will explain any effect on the licence consistently with your statutory rights. Business buyers do not receive the consumer cooling-off right, but retain the agreed contractual remedies and any rights that cannot lawfully be excluded.

Optional cancellation form

You can send a plain email instead. No special wording is required.

To: QVXX LTD, Flat 3 Misterton Court, Westbridge Road, London, SW11 3NL, or support@weddingtemplates.qvxx.ai.
I give notice that I cancel my contract for the following digital content:
Order reference:
Ordered on:
Name:
Address:
Date:
Signature, only if sent on paper:

Privacy and cookies

QVXX LTD is the controller for customer, website and affiliate-application information covered here. Our company details and contact address are above. This notice covers Wedding Photo Templates. It does not replace the notices for Vortex Files, payment providers or websites you choose to visit through a link.

Information we use and why

• Preview and order details: names and date you type, selected design and layouts, your email, order reference, price, currency and payment status. We use these to perform our contract with you or take steps you request before ordering. Preview text is sent to our server when you edit it, before payment.
• Other people's event details: you may supply a couple's names and date. We use our legitimate interest in fulfilling the requested event artwork, with only the necessary details and limited access. Tell them about this notice and do not provide information you are not authorised to share.
• Payments: Stripe handles card and billing information under its own notice. We receive payment identifiers and payment status to reconcile the order and prevent mistakes. Tax and accounting records may be processed to meet legal obligations.
• Support and partner applications: messages, contact details, business website and proposed referral activity. We use these to answer requests, manage the relationship and assess applications, under contract steps or our legitimate interests as appropriate.
• Technical and security information: necessary access tokens, request information, IP addresses, browser or device details, error logs and timestamps processed by our hosting and payment providers. Our legitimate interests are protecting orders, diagnosing failures and preventing fraud. We minimise access to private order links.

We do not need wedding guest lists, identification documents, medical information or customer photo uploads for this service. Do not put sensitive information into the names or date fields. If you do not provide the information needed to fulfil an order, we may be unable to supply it.

Automated processing and AI

Software checks text fit, renders the fixed design and prepares your download. No new artwork is generated during ordering, and we do not send your event details to an image-generation service. The service does not use automated decisions with legal or similarly significant effects. Sample people shown in some promotional images are AI-generated fictional people. They are not customers.

Who receives information

Vercel hosts the storefront, server functions and delivery queue. Cloudflare R2 stores private order records and files. Mailgun sends transactional messages with email-open and click tracking disabled by our mail adapter. Stripe processes payments. Google Workspace receives and stores support enquiries in our QVXX business mailbox. Authorised QVXX staff and advisers may access information when necessary for support, security, accounting or legal obligations. We do not sell customer data.

Some suppliers process information outside the UK. Our queue and functions run in the US, Mailgun uses its US endpoint, and our private R2 bucket is in Western Europe. This is not a UK-only hosting service. The suppliers' published data-processing terms describe their international-transfer safeguards, including UK contractual provisions: Vercel, Cloudflare, Mailgun / Sinch and Google Workspace. Contact support for information about the safeguards applicable to your data or a copy.

How long information stays

Link expiry is not deletion. Downloads normally remain accessible for seven days after preparation; private order-page access lasts 30 days from creation. Completed orders become eligible for cleanup 45 days after creation or completed preparation, whichever is later. Automated deletion is currently off: the daily maintenance check reports eligible records for review without deleting them. When approved cleanup runs, it removes event names, date, email, access tokens and generated files from our order store in batches, not at the exact expiry second. Preview scratch files are temporary.

We defer cleanup while an order needs delivery or payment reconciliation, is subject to a recorded dispute or legal hold, or still has a valid download. After cleanup, we retain a reduced accounting record without the personalisation or email for seven years from payment or order creation, then review it for deletion and any continuing legal requirement. It includes payment references, amount, currency, product, credit and terms version. These periods do not describe copies you keep or Stripe's independent records. You can contact us to request deletion, and we will explain any necessary exception.

We review support correspondence and unsuccessful partner applications every three months, deleting threads closed more than 12 months earlier unless needed for an unresolved complaint, dispute or legal obligation. This is a manual review of this service's received and sent mail and attachments, not automatic deletion across the shared QVXX mailbox. Necessary accounting records and active partner agreements follow their separate retention requirements.

Mailgun is configured with no post-delivery message-body storage and a one-day event-log retention setting. Our Vercel Pro runtime-log window is one day. These settings are not a promise that every provider copy disappears within 24 hours: suppression records used to prevent unwanted or failed email, security records and providers' independent legal or billing records have separate retention rules.

Browser storage, ads and links

The current storefront uses session storage for a checkout retry identifier and the request fingerprint, and for private order access tokens. The keys begin with booth-checkout-attempt or booth-order-. This supports checkout recovery and prevents unnecessary duplicate attempts. It is normally removed when the browser tab's session ends, although browser session-restore behaviour can retain it. It is not an affiliate or advertising tracking cookie.

Site analytics, session recording and Google Ads measurement are optional, separate choices. You can accept all, reject all or choose individual purposes through Privacy choices on the shop and help pages. We remember your choices in wpt-consent-v3 local storage for up to 180 days. Earlier consent does not authorise the new recording purpose: we ask again. Rejection does not prevent previewing or buying. No browsing analytics is sent before analytics consent, no recording starts before recording consent, and no Google tag is loaded before advertising consent.

With analytics consent, we record an ordered activity timeline: page and section views, clicks on identified controls, design and layout selections, the fact that a field was edited (not what you typed), scroll depth, active time, preview/API results and timings, validation failures, checkout attempts, order status, downloads and optional-offer interactions. The purpose is to understand where the shop works or fails and improve it; the legal basis is your consent. This is not a screen recording or a keystroke logger. We do not collect input values, screenshots, precise pointer movements, full URLs, private access tokens or customer names and email in analytics.

A random session identifier, event identifiers and a retry queue are kept in wpt-activity-v1 session storage after consent. The session expires after 30 minutes of inactivity; the browser may retain tab storage through session restore. We record a coarse device category, the hosting provider's country code and a source category such as Google Ads, not the raw advertising click identifier or referrer URL. A non-descriptive order reference lets authorised staff check payment and delivery status against our own order records, including when someone does not return from Stripe. Browser events are diagnostic signals, not proof of payment.

Activity is stored privately with Cloudflare R2 through Vercel, not shared with Google or Amazon. Daily cleanup deletes activity dated more than 30 days ago, so records may remain for up to 31 days under normal operation. These records are separate from accounting records. Withdrawing analytics consent stops further browsing collection, clears the browser's activity identifier and queue, and attempts to send only a withdrawal marker so delayed batches are rejected. It cannot undo information already received; contact us to request erasure. Ad blockers, denied consent or connection failures can leave gaps in our measurement.

Optional session recording: with your separate consent, QVXX LTD's self-hosted OpenReplay installation reconstructs page layout, clicks, pointer movement, scrolling and navigation to help us find usability problems. Wedding Photo Templates has its own project, separate from other websites using that installation. Text and input values are masked; personalised preview images and private order details are excluded. Selected text, iframe and canvas contents, network payloads, console logs and exceptions are not recorded. Page URLs have queries and fragments removed, and the session-start referrer is suppressed. Recording does not cover Stripe checkout or websites you visit afterwards.

Recording uses browser storage keys beginning wpt-replay- only after recording consent. The recorder receives browser/device information and connection information needed to receive the session. Recordings are stored on our private server on Linux Mint through an encrypted, ingest-only Cloudflare connection at replay.natslabs.com; the replay dashboard is not public. They are not sent to OpenReplay's cloud service, Google or Amazon. Recordings and replay assets are eligible for automatic deletion after 30 days; scheduled cleanup can take up to another day under normal operation. Do Not Track and Global Privacy Control are respected for recording. Withdrawing recording consent stops further recording and clears its browser identifiers; it does not automatically erase earlier recordings. Contact us to request erasure. The other consent choices are unaffected.

With advertising consent, the Google tag on this subdomain reports a non-descriptive transaction identifier, amount and currency. It can pass an advertising click identifier supplied in an ad link and use Google's conversion cookies, such as _gcl_*, to measure whether an ad led to a purchase. Google also receives normal connection information such as IP address and browser details. We do not send names, email, event text or private order-access tokens. Enhanced conversions, personalised-ad signals and Google Analytics are not enabled. Withdrawing advertising consent stops further purchase reporting, tells the tag that consent has been withdrawn and removes its first-party conversion cookies; it cannot undo information already sent. Google's own notice explains its further processing.

After a confirmed purchase, we may show optional Amazon.co.uk recommendations on weddingtemplates.qvxx.ai. These are labelled affiliate links: as an Amazon Associate I earn from qualifying purchases. They are separate purchases from Amazon, not part of your template pack or our partner referral offer.

We do not load an Amazon pixel, embed Amazon content or set Amazon affiliate cookies on this site. Opening a recommendation sends Amazon our fixed affiliate tag, the product search and our site origin, not your names, event date, email, order number or private access token. Amazon receives normal connection information and may use cookies on its own site under its Privacy Notice. No purchase or click on these links is required to download your files.

Our email adapter disables Mailgun open and click tracking. Infrastructure and Stripe's separate checkout may use technologies for payment and security described in their notices. Design and layout parameters in an ad link select a product, not personal characteristics. Campaign parameters may be present in request logs. External links are labelled, and the destination's privacy policy applies when you leave our site.

We may show a smaller purchase option when you appear to be leaving the shop. A session-storage flag, wpt-exit-offer-seen-v1, prevents the same offer appearing repeatedly in that tab. It contains no personal details and is not sent to an advertising service. You can dismiss the offer without changing your design or interrupting navigation.

Your choices and rights

Depending on the legal basis and circumstances, you may request access, correction, erasure, restriction or portability of your information, and object to processing based on legitimate interests. Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier processing. You can object to direct marketing at any time. We do not add customers or applicants to a marketing mailing list merely because they bought or enquired.

Email support to exercise a right. We may need proportionate identity checks and normally respond within one month, with any lawful extension explained. You may complain to the Information Commissioner's Office or another competent authority. This does not prevent you from contacting us first.

We use private storage and restricted order links, but no online service can guarantee absolute security. Keep your links private and report suspected misuse promptly. If a personal-data breach occurs, we assess and make notifications required by applicable law. Updates to this notice will show a revised date. Material new processing will be explained before it begins.

Affiliate and referral terms

Application only at present. Emailing us is an application, not acceptance into a programme. Do not incur advertising costs or promise a commission until we have agreed the arrangement in writing. We do not currently issue automatic referral links, track affiliate cookies or make automatic payouts.

Written acceptance and commission

The advertised partner offer is £5 for each qualifying full-price collection purchase. It excludes single-layout purchases, upgrade payments, discounted orders and self-referrals. Apply and receive written acceptance before referring customers. Our acceptance email confirms your business details, attribution method and window, permitted channels, refund hold period, payment method, payment timing, any minimum payout and whether commission includes any partner VAT. No earnings or number of referrals is guaranteed.

Commission is earned only on a genuine, paid and attributable qualifying purchase under those agreed terms. Cancelled, refunded, charged-back, duplicate, fraudulent and self-referred purchases do not qualify. Purchases by the partner's controlled business or fabricated customer accounts are self-referrals. A discount or smaller-layout product qualifies only if specifically included in the acceptance.

We will agree how referrals are evidenced before they begin. In a manual pilot this may be a code or buyer-confirmed introduction that we can reconcile with an order. An untracked click is not proof of a sale. If two partners claim the same order, we will review the agreed evidence and explain the decision. The same purchase does not earn two commissions unless agreed in advance.

Payment and review

Statements must identify qualifying sales without unnecessarily disclosing the customer's names, event details or email. The acceptance email sets the payment schedule and refund-validation period. If a later refund reverses a commission, we will show the adjustment and may offset it against future amounts, or request repayment where appropriate. You are responsible for your own applicable taxes and correct payment details. No earnings or volume is guaranteed.

Tell us promptly about an attribution or payment discrepancy. We will investigate and explain corrections. We will not change the rate retroactively on already qualifying referrals. Proposed future changes will be given in writing before they take effect. Either side may end future referrals by written notice, without removing valid accrued commissions. Serious fraud or unlawful promotion may result in immediate suspension while we investigate.

How to promote

Make the commercial relationship clear at the recommendation, not hidden in a profile or a later page. Use wording such as "Ad / affiliate link. I earn a commission if you buy." Use the platform's advertising tools where required. Do not claim that the product is free, universally compatible, instantly delivered, a native booth import or a Canva template. Do not invent testimonials, discounts, scarcity or your own experience.

No spam, undisclosed paid recommendations, cookie stuffing, misleading redirects, impersonation, fabricated leads, coupon interception or trademark bidding that we have not authorised. Do not offer cashback or incentives without prior written agreement. Follow advertising, privacy and electronic-marketing laws applicable to your audience. Do not send us someone else's customer list. Buyers buy directly from us and we fulfil their order.

Approved promotional materials may be used only for the agreed referrals. You receive no ownership of our designs or right to resell the files, and cannot bind QVXX or represent yourself as our employee or agent. After termination, stop new promotion and remove material we require you to remove, subject to reasonable practical timescales and law. These are independent business arrangements governed by England and Wales law, with disputes heard by its courts unless mandatory law provides otherwise.